IHOST IST (hostedappliance.net) builds and manages IT infrastructure solutions for wide variety of clients all over the globe for enterprises of all sizes and types. Our fully managed hosted solutions provide mission critical infrastructure for many clients. For this reason it is important that we follow a well defined change control process to ensure security of the client data.
All customer interactions that require changes or access to the customer's service(s) are documented in our CRM system for quality control and regulatory requirements. The data stored in this system is maintained for a minimum of 3 years . Although customers and their technical professionals such as developers can create, install, update, and have access to the code or software products residing on the managed servers, IHOST IST maintains the control over the infrastructure.